Help & FAQ

Visit the Book page, select a service (Ride, Parcel, Battery Boost, or Designated Driver), verify your email or phone with a one-time code, then follow the step-by-step form. You can complete everything in your browser — no app download required.

GTA Cab offers four services: Ride Booking for passengers and trips; Parcel Delivery for packages and items; Battery Boost for jump-starts at your location; and Designated Driver when a professional drives your own vehicle (two vehicles required for this service).

No. We use quick guest verification — enter your email or mobile number, confirm the OTP code, and you can book immediately. Your contact details are remembered for future bookings on the same device.

Type your address and select a suggestion from the Google Places dropdown. Always pick from the list so your location coordinates are set correctly and the route, distance, and price calculate accurately.

Yes. On Ride, Parcel, and Designated Driver bookings, choose Schedule for Later and set your pickup date and time. Battery Boost is typically booked for immediate assistance at your current location.

You can pay with cash, credit/debit card (secure Moneris checkout), or corporate bill if your account is set up for corporate billing. Card payments are processed only when you tap Confirm & Pay on the final step.

For Parcel and similar services, pricing depends on the vehicle you select. Choose your vehicle in Step 2, then review the full breakdown — base fare, add-ons, and tolls — on the review screen before payment.

Enter pickup and drop-off, add your parcel item details (type, size, weight), select optional services like loading or parking fees, choose a vehicle, review the price, and pay. Our driver picks up and delivers your items across the GTA.

If your vehicle won't start, enter where you are stranded, select a vehicle type, and we dispatch the nearest battery boost driver to jump-start your car at that location.

You provide pickup and destination, select exactly two vehicles, and a professional driver drives your car while a second driver follows. Useful for nights out, medical reasons, or when you prefer not to drive.

Yes. On the payment step, enter your promo code and tap Apply before confirming. Valid codes reduce your total according to the offer terms.

We operate across the Greater Toronto Area including Toronto, Mississauga, Brampton, Markham, Vaughan, and surrounding communities.

Contact our support team as soon as possible with your booking ID. Cancellation policies may vary by service type and how close you are to the scheduled pickup time.

Contact support with your booking ID, trip date, and a description of the item. We will help connect you with the driver as quickly as possible.

Note your payment reference and contact support immediately. Do not submit a second booking for the same trip — our team can verify the payment and confirm your booking status.